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Terms and Conditions

(Effective: July 15, 2025)

1. GENERAL PROVISIONS

1.1. The Service Provider

Name: NewPush Europe Kft.
Address: 2600 Vác, Thomas Edison utca 27.
Phone: +36307564514
Company registration number: 17-09-013203
Tax number: 23885884-2-13
EU VAT number: HU23885884

Website: mikrovps.net
Customer service e-mail: support@mikrovps.net

1.2. Definitions

  • GTC: These General Terms and Conditions.

  • Service Provider: NewPush Europe Kft. as defined in section 1.1 of these GTC.

  • Subscriber: Any natural or legal person or organization without legal personality who uses the services provided by the Service Provider.

  • Service: The services provided by the Service Provider, including virtual private server (VPS), web hosting, domain registration and maintenance, e-mail service, and other supplementary services.

  • Contract: The legal relationship established between the Service Provider and the Subscriber for the use of the Service, which is governed by these GTC and the terms of the individual order/subscription.

  • Price List: The list published by the Service Provider on its website or otherwise, containing the fees for each Service.

  • Subscription Period: The period for which the Subscriber has ordered the given Service and for which their payment obligation applies.

  • Client Portal: The online interface provided by the Service Provider to the Subscriber for managing the Services and for communication.

1.3. Scope and Acceptance of the GTC

  • These GTC contain the general conditions for using all Services provided by the Service Provider.

  • The GTC shall apply to all Contracts, in the absence of a different individual agreement.

  • By registering on the Client Portal, the Subscriber declares that they have read and accepted the terms and conditions, data protection principles, and all points of the Service Provider's services.

  • The Service Provider reserves the right to unilaterally amend these GTC. The amendment of the GTC shall be published by the Service Provider by means of a notice on the Service Provider's website 15 days before it enters into force. The amendments shall enter into force upon their publication on the website. If the Subscriber does not make any comments or raise any objections within the period from publication to entry into force, the continued use of the Service shall be deemed acceptance of the amended GTC.

1.4. Conclusion of the Contract

  • The conclusion of the contract requires the ordering of the services available on the website indicated in point 1.1. By ordering the service, the Customer places the service in the "basket" and then, by confirming the order and paying the service fee, and by the Service Provider's confirmation of the order, the parties conclude the contract electronically. This defines the rights and obligations of the parties, as well as the chosen service and its fee. The terms of the contract are laid down in this document. Exceptions are individual subscriber contracts which contain individual agreements compared to the general terms.

  • The Subscriber agrees that the e-mail address provided in the Client Portal for the use of the Service is not a so-called disposable, single-use address.

  • The Subscriber agrees to provide a live telephone number for the use of the service, at which the Service Provider can contact the Subscriber.

  • The Subscriber warrants the accuracy of the data provided at the time of ordering, is fully liable for them, and is obliged to notify the Service Provider of any changes immediately, and is unlimitedly liable for any damages resulting from the failure to do so.

  • If the parties conclude the subscriber contract in writing, the Service Provider is obliged to provide the Subscriber, at the Subscriber's request, with a copy of the individual subscriber contract and the general terms and conditions at the same time as the conclusion of the contract, otherwise it is sufficient to indicate the location of the GTC.

  • The parties may lay down conditions deviating from the GTC in the individual contract. The GTC in force at any given time form an inseparable part of the individual contract concluded between the Service Provider and the Subscriber. In the event of a conflict between the provisions of the individual contract and the GTC, the provisions of the individual contract shall prevail.

1.5. Termination of the Contract

  • The ordinary notice period for the Service is 30 days for both parties, which shall take effect on the expiry date of the service.

  • The Subscriber is entitled to terminate the contract with immediate effect if the Service Provider deviates from the provisions of point 3.1.

  • The Service Provider shall under no circumstances be obliged to refund any money, unless the conditions set out in point 3.1 are not met.

  • At the end of the Subscription Period, the Service Provider shall immediately delete all data and backups related to the service and shall not be required to store them beyond that date, but no later than the 30th day following the expiry of the service.

2. ABOUT THE SERVICES PROVIDED BY THE SERVICE PROVIDER

2.1. Domain Registration

  • When using the domain service, the Subscriber orders the service in writing, which the Service Provider confirms in writing. In this case, the contract is concluded between the parties upon confirmation of the order. Upon receipt of the contract, the Service Provider accepts and confirms the establishment of the Service Provider relationship by sending a copy of the contract signed by it by e-mail ("confirmation"). The contract is concluded on the day on which the confirmation is made available to the Subscriber (day of dispatch by the Service Provider).

  • The Subscriber may request domain registration through the Service Provider. By submitting the request, the Subscriber declares that he accepts the regulations laid down by the registration authority of the selected tld (ending).

  • The Subscriber declares that he accepts the decisions of the Service Provider and the Registrars of the respective tld in any matter related to domain registration, delegation and maintenance.

  • The Subscriber accepts that by initiating the domain registration or re-registration, the data provided by him/her will be immediately received by the Registrar of the respective tld ending, who will deduct the registration fee, so it cannot be reclaimed even if the registration or re-registration is not completed for any reason.

2.2. Scanning Services Provided by the Service Provider

  • Network (office) scanning
  • Scanning of individual machines (in the office)
  • Scanning of remote individual machines
  • Cyber-attack risk assessment
  • Assessment of cloud-based systems
  • Investigation of external vulnerabilities
  • Exchange server scanning
  • SQL server scanning
  • Dark web scanning
  • Protection check scanning

2.3. Customer Service Activities Provided by the Service Provider

  • The Service Provider undertakes to provide customer service activities to the Customer in accordance with the service used by the Customer and in relation to any questions that may arise.
  • The customer service email address is: support@mikrovps.net
  • For technical reasons, NewPush Europe Kft. can only accept enquiries in writing (email, support ticket).
  • GDPR data requests can be made to the email address privacy@newpush.com.

3. PRICING AND PAYMENT TERMS

3.1. Notifications

  • The Service Provider shall send a notification of the expiry to the Subscriber's e-mail address at least 14 days before the expiry of the Subscription Period.
  • The Service Provider is entitled to modify the content and fees of its services, but is obliged to inform the Subscriber thereof on the website. The fee and parameters of a prepaid service cannot be modified.

3.2. Payment Methods

  • The consideration for the ordered service can be paid by bank transfer, credit card, OTP SimplePay, PayPal Express, PayPal, EUR (SEPA) bank transfer, SOFORT payment.
  • In case of credit card payment, the amount of the open invoices will be charged to the saved credit card 1 day before the due date.

3.3. In Case of Non-Payment

  • The Service Provider reserves the right to restrict, suspend or terminate the given service in accordance with the provisions of Section 3, if the service fee is not paid by the deadline. In case of credit card payment, the credit card is automatically saved.
  • 14 days before the payment deadline, the Service Provider shall send a pro forma invoice to the e-mail address registered by the Subscriber in the Client Portal. If the Subscriber fails to make the payment by the deadline, the Service Provider's system will send reminder messages within three days of the deadline.
  • If payment is not made during this period, the Service Provider's system will automatically suspend the service on the fourth day and will also inform the Subscriber by e-mail. During the suspension, the service will be unavailable, but the data will still be available.
  • If the Subscriber fails to settle the debt within 21 days of the payment deadline, the Service Provider's system will automatically delete the service, including all data.
  • A suspended service can be restored to its original state immediately after the debt has been settled. However, if the service is cancelled, it cannot be restored. In this case, only a new service with a basic configuration can be started, which no longer contains the Subscriber's previous data.

4. USE AND AVAILABILITY OF THE SUBSCRIBED SERVICE

4.1. Maintenance

  • The Service shall be available to the extent applicable to the product concerned, which shall not include scheduled maintenance. For the measurement of the availability of the Service, the Parties shall accept the data provided by the Service Provider. The Service Provider does not guarantee the functionality of equipment or services outside its network. The Service Provider shall not be liable for any damage or loss of profit resulting from the inoperability of the server or service.
  • The Service Provider may carry out routine maintenance, of which it shall inform the Subscriber electronically at least 7 calendar days in advance. The Service Provider undertakes to provide an annual service availability of at least 99.9% SLA.
  • The Subscriber agrees that the Service Provider may perform regular data backups of its data located on the Service Provider's server. The Service Provider shall handle the data as described in Section 6 of these GTC and in the Data Protection Act.

4.2. Scans

  • The Subscriber is obliged to provide the necessary access and authorisations for the performance of the scans.
  • The Subscriber undertakes to request scans only on systems and networks for which he is authorised or has permission.
  • The Subscriber is responsible for the secure management of the data and access required for the scan.
  • The Service Provider is obliged to perform the scanning services professionally and in accordance with industry standards.
  • The Service Provider undertakes to treat the information obtained during the scans confidentially.
  • The Service Provider is obliged to inform the Client of the results of the scans and of any potential risks.
  • The Service Provider shall not be liable for any system or network problems, loss of data or business interruption that may occur during the scans.
  • The Client acknowledges that the scans do not provide a 100% guarantee of detecting all security vulnerabilities or weaknesses.
  • The Service Provider's liability for damages in connection with the scanning services shall not exceed the fee paid for the service in question.

4.3. Restrictions

  • The Subscriber agrees to comply with the applicable laws when using the Service and not to engage in any activity that violates applicable laws or the GTC. In any such case, the Service may be restricted or terminated in whole or in part and the Subscriber Agreement may be terminated by the Service Provider.
  • The Subscriber may not divide the hosting service (excluding the reseller hosting service) into several parts for resale. The hosting service may only be used to serve websites wholly owned by a single Subscriber. Upon the Service Provider's request, proof of ownership must be supported by the relevant documents - excluding the whois data of the domains. However, you may resell the hosting service without dividing it.
  • The hosting or reseller hosting service used by the Subscriber may be suspended, restricted or terminated in whole or in part, immediately and without prior notice, in the following cases:
    • Endangering the secure and stable operation of the Service Provider's system, detection of malicious files by the anti-virus software operated by the Service Provider
    • Illegal activity aimed at accessing the Service Provider's system or other external system
    • Infringement or endangerment of the Service Provider's reputation
    • Sending of unsolicited e-mails (SPAM) or being placed on a spam list for any reason
    • Sending e-mails to non-existent addresses regularly or more than 20 times per hour
    • Sending large volumes of mail (e.g. newsletters) from a cPanel hosting provider
    • Publication of illegal or otherwise unlawful content or in case of a decision from the authorities
    • The Subscriber is not available at the contact addresses (email, phone, postal address) after several attempts
    • Operating a video game server or any related service
    • Sale, purchase or mining of any cryptocurrency or similar
    • Running or storing long-running, unattended applications, bots or daemons
    • Running or storing any web crawler or similar function
    • Use or storage of any malware or software capable of committing a crime on the Internet (attack, deception, fraud, theft, etc.)
    • Running or storing any application/script connected to an IRC network
    • Running or storing any P2P client, tracker or similar software, server application
    • Participation in any P2P network or just connecting to a server that provides one
    • Use of the e-mail service - including receiving and sending - for e-mails from automated scripts
    • Running scheduled processes - cron - more frequently than every 15 minutes
    • Storing more than 100,000 files
    • Using the storage space as a backup or FTP storage (except for FTP hosting service)
    • Running MySQL queries longer than 15 seconds
    • Storing a large number of media files (movies, music, etc.)
    • Sending more than 100 emails per hour per user and/or more than 300 emails per hour per domain, or receiving a large volume of emails at the domain or user level in any given period
    • Storing more than two website backups
    • Regular, automated creation and transfer of own backups for cPanel hosting

4.4. Backups

  • The Subscriber acknowledges that the service provider makes its backups in case of failure of its own servers, may make them available to the Subscriber according to its own possibilities, but assumes no responsibility for their quality and availability.

4.5. Software

  • In the case of software for which a software license is required and which is not provided to the Subscriber by the Service Provider, the Subscriber is obliged to ensure the existence and legality of the software license. The Service Provider shall not be liable for the lawful use of the software, even if the Service Provider has assisted in, assisted with or recommended the use of some software.
  • The software installation and configuration performed by the Service Provider shall be deemed successful and accepted if the Subscriber does not report any error or raise any objection within 5 working days of the handover.

4.6. Use and availability of the free service

  • A free service is a service for which there is no charge, except for services for which the availability of another product is a prerequisite or order.
  • The free service used by the Subscriber may be suspended, restricted or terminated in whole or in part by the Service Provider with 15 days' prior written notice.
  • The service provider assumes no responsibility or availability for the availability of the free service or the integrity of the data stored there.

5. FORCE MAJEURE

  • Neither party shall be liable for the performance of its contractual obligations in cases where an unavoidable event occurs beyond the reasonable control of the parties. Such circumstances shall be considered, for example: natural disaster, fire, flood, order of a public authority, state of emergency, riot, civil war, war, strikes or similar work stoppages, server attacks, hacker attacks, unauthorized access, etc.
  • If the suspension due to a Force Majeure event exceeds one month, either Party shall be entitled to terminate the Contract with immediate effect.

6. DATA PROTECTION

6.1. Subscriber Data Protection

  • The Service Provider stores all passwords in its own system with one-way encryption.
  • The Service Provider does not examine the content of the data on the Subscriber's system and assumes no responsibility for it. Any information obtained during accidental backups or maintenance is treated as strictly confidential. The Service Provider logs all access and activity on its own system. The Service Provider fully complies with the applicable data protection law.
  • The Service Provider logs as much activity as possible affecting its systems within its scope and stores it for a maximum of one year. The data obtained in this way will not be disclosed to third parties, except for official requests from the authorities.
  • The Service Provider undertakes to handle the data obtained during the scans in accordance with the applicable data protection laws.
  • The Client agrees that the Service Provider may use the results of the scans in an anonymous form for statistical purposes.
  • The Subscriber agrees to handle the data on the system operated by him/her in accordance with the applicable laws.

6.2. Privacy Policy

  • Detailed privacy policy: https://www.mikrovps.net/en/privacy-policy
  • The Service Provider shall disclose the data that comes to its knowledge in connection with the provision of the Service to a third party in the cases specified in the Privacy Policy.
  • The Service Provider reserves the right to use the data that comes to its knowledge in connection with the provision of the Service exclusively for troubleshooting purposes, of which it shall inform the Subscriber.
  • The processing of personal data provided by the Subscriber shall be governed by the provisions of Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information and Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services.
  • The use of personal data, its transfer to another party is only possible if provided for by law or - on the basis of a legal authorisation, to the extent specified therein - by a local government decree. A law may order the disclosure of personal data in the public interest - with an explicit indication of the scope of the data. In all other cases, the consent of the data subject is required for disclosure, and in the case of special data, written consent. In case of doubt, it shall be presumed that the data subject has not given his/her consent.
  • The Subscriber is responsible for maintaining the confidentiality of the password chosen during registration. If an unauthorized person gains access to the password and misuses it, the Service Provider shall not be liable for it.

6.3. Content Moderation Rules for Unlawful Content

  • In the case of hosting services qualifying as intermediary services under Article 3(g) of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (Regulation), or services including such services, the Subscriber expressly acknowledges and agrees that where the Service Provider receives a notification of illegal content submitted to it in accordance with Article 16 of the Regulation, if the Service Provider is able, without a detailed legal examination, to identify from the content of the notification that the information published by the Subscriber is illegal, or otherwise becomes aware of illegal content, the Service Provider, as the hosting provider, shall remove the illegal content, restrict its visibility or disable access to it. This may be done by making the website URL inaccessible or by suspending the hosting service.
  • The Subscriber expressly acknowledges and accepts this by using the service.
  • During the period of service restriction, the unchanged service fee shall be payable.

7. COMPLAINT HANDLING

  • Any objections, comments, communications related to the Service Provider's activities, services, employees, omissions may be reported by the Subscriber to the Service Provider's indicated e-mail address. The Service Provider will investigate the complaint submitted by the Subscriber within 8 days and will inform the complainant of the outcome of the investigation within 15 days of receipt of the complaint and will remedy the error if possible.
  • The Subscriber is obliged to submit a formal complaint in writing (by e-mail) to the e-mail address info@mikrovps.net.
  • In the event of a complaint being lodged in a manner other than that specified in the GTC, the Service Provider shall not be liable for compliance with the response deadline.
  • In the event of the rejection of the complaint and a legal dispute arising from the complaint, the Subscriber is entitled to all the legal remedies provided for by law, in particular: recourse to the conciliation body at the consumer's place of residence, if the complainant is a consumer, recourse to the competent consumer protection authority, initiation of civil proceedings under Section 20 of Act CXXX of 2016 on the Code of Civil Procedure.

8. MISCELLANEOUS

  • The Subscriber is obliged to notify the Service Provider of any change in the data provided immediately, but no later than 7 days after the data change. The Service Provider is not liable for any damage resulting from the failure to notify. If the implementation of the data changes incurs costs, all such costs shall be borne by the Subscriber.
  • The Service Provider may, at the Subscriber's request, amend the contract if there is a change in the person of the Subscriber due to a contract, inheritance or succession.
  • The Parties agree that they will always try to settle any disputes arising in connection with the performance of these GTC by negotiation.
  • For all matters not regulated in these GTC, the applicable Hungarian Civil Code and other relevant legislation, as well as the applicable Hungarian Internet standards, shall apply.
  • The Parties submit to the exclusive jurisdiction of the court having jurisdiction according to the seat of the Service Provider for any of their disputes, if they cannot settle their dispute primarily by peaceful means.

Previous Versions of the General Terms and Conditions

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